Front Office Operations Manager - New York Hilton Midtown
Hilton•New York, NY
•Onsite
About The Position
The New York Hilton Midtown is seeking a Front Office Operations Manager to oversee guest services operations. This role is responsible for ensuring profitability, controlling costs, and maintaining quality standards to achieve total guest satisfaction. The hotel is a large property with 1,878 guestrooms and extensive event space, located in the heart of Manhattan.
Requirements
- Minimum of 2 years’ experience in a hotel Front Office Manager role at a property with 500+ rooms
- Ability to work weekends and holidays
Responsibilities
- Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work
- Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue
- Compile and prepare financial reports, including those related to the hotel's rate and availability calendar
- Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement
- Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance
- Attend various operational related meetings to obtain and disseminate pertinent information.
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
