Front Office Operations Associate (Full-Time)
About The Position
The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. This position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Requirements
- Customer service skills
- Problem-solving skills
- General computer skills
- Must be 18 years or older
Nice To Haves
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
Responsibilities
- Serve as the primary point of contact for the Resort’s onsite and offsite guests.
- Provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere.
- Greet arriving guests and assist with check-in/check-out procedures.
- Answer phone inquiries.
- Provide accommodation and amenity information.
- Curate vacation itineraries.
- Offer recommendations for local attractions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
