Front Office & Mobile Health Unit Driver

CAPS & Maple City•Goshen, IN

9d•$21 - $25•Onsite

About The Position

CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all. The Front Office (FO) Team Member is a member of the Patient Resources Team that includes health care navigators, billing, and social services. The FO member supports the mission and values of CAPS & Maple City by providing patient care by improving patients’ access to quality healthcare. In addition, this FO staff member will be responsible for driving the mobile health unit (MHU) to and from community events, and any set up and tear down needed, by following the MHU protocol.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
Ability to write routine reports and documentation
Ability to speak effectively to the public in person or on the telephone
Bilingual: Spanish/English
Demonstrates effective interpersonal skills
High school graduate or GED equivalent required
Six months previous customer service experience, preferably in a health care setting
Experience in cross-cultural settings
Ability to lift up to 20 pounds
Ability to perform prolonged periods of time in front of a computer
Ability to perform prolonged or extensive standing and walking
Ability to perform considerable reaching, stooping, bending, kneeling, crouching
Ability to drive a 30 ft MHU following all protocols
Have a valid driver’s license
Have an acceptable driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
We are required by federal law to verify identity and eligibility to work in U.S.

Nice To Haves

Associates degree or equivalent work experience preferred

Responsibilities

Demonstrates excellent customer service while greeting patients in a fast-paced setting.
Identifies and addresses patients' questions and concerns, resolving issues when possible, and routing requests and messages to appropriate staff.
Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
Schedules patient visits, verifies insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
Participates in community patient enrollment events
Helps with maintaining the mobile unit at events
Understands and can fully operate the mobile unit
Utilizes multiple resources for staff communication
Completes patient intake
Completes certain telephone encounters
Communicates with patients
Other duties that support our shared work, as assigned