Front Office Medical Secretary

Easter Seal Rehabilitation Center • Waterbury, CT

2d • $0 - $21 • Onsite

About The Position

We are looking for a Front Office Medical Secretary, who will be responsible for the reception and front office areas at our office located on Tompkins Street in Waterbury. This fast-paced position requires the ability to provide excellent customer service while maintaining a high degree of accuracy for assigned tasks. Come and make a difference at a company that consistently earns superior customer satisfaction ratings!

Requirements

• Able to multi-task and manage a high volume of calls with simultaneous front desk traffic.
• Bilingual in Spanish required.
• Experience working Medical EMR/EHR system(s).
• Knowledge of medical insurance verification.
• Portray an efficient and professional image to visitors.

Nice To Haves

• Experience in medical translation preferred.
• Associates degree in business or healthcare related field strongly preferred.

Responsibilities

• Provide exemplary customer service to our patients, visitors, vendors, volunteers, referral partners and staff on the telephone and in-person visits.
• Greet and direct visitors and notify appropriate staff of visitors.
• Answer multi-line phone system; assist callers/visitors with basic general questions for the organization and services, route calls/take messages for appropriate individuals/departments.
• Greet and check in/out audiology patients, obtain insurance information, perform eligibility verifications.
• Translation -Spanish.
• Assist with drop off and pick up of hearing aid repairs, batteries and supplies.
• Assist with patient scheduling as needed.
• Assist with patient appointment confirmations.
• Receive payments, daily reconciliation of charges and payments.
• Mail and/or fax patient reports, process medical records requests and other correspondence as needed.
• Prepare, file and maintain patient charts.
• Other related duties as required.

Benefits

• Paid Time Off
• 10 Paid Holidays per year
• 401K with company Match
• ICHRA medical, Dental and vison Plan
• EAP Program
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Participation with the Public Service Loan Forgiveness (PSLF) Program or Teacher Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED