Front Office Manager, The Village Lodge
Mammoth Mountain•Mammoth Lakes, CA
•Onsite
About The Position
Oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle. Responsible for financial, employee, and guest service goals of the department.
Requirements
- Minimum of 2 years’ Hospitality supervisory experience required
- Management experience in the hotel industry preferred
- Strong written and verbal skills required
- Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One.
- Strong work ethic.
- Ability to effectively communicate to guests, employees, and management.
- Ability to perform under pressure and with deadlines.
- Ability to solve problems using common sense and hotel policy.
Nice To Haves
- Four-year college degree preferred.
- Experience in a Mountain and/or Destination Resort hotel preferred
Responsibilities
- Oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle.
- Responsible for financial, employee, and guest service goals of the department.
Benefits
- Free season pass
- Free skiing for dependents
- Free skiing at all Alterra Resorts
- Ski/snowboarding lessons discounts
- Equipment Rental discount
- Friends and Family vouchers
- Retail & Food discount
- 401k with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
