Front Office Manager

Horseshoe Bay Resort • Charlotte, NC

2d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand our Associates are the shining stars of what we do and we encourage you to bring your true self to work every day. We offer health & wellness programs, best-in-class learning and development, and travel discounts. We are looking for our next great team member to join our management team and lead and assist the Front Office team. In this role, you will be the Front Office Manager, overseeing the day-to-day operations of the front desk team.

Requirements

• 2-5 years’ experience as a Front Office Manager
• Proven leadership to associates to achieve goals while maintaining a high expectation to standards in regard to quality and presentation
• Communicates goals and expectations and inspires associates to achieve goals and advance careers
• Build moral and spirit
• Demonstrate ability to lead by example
• Participative management style.
• Instill a guest service attitude in all associates.

Nice To Haves

• Marriott Experience a plus

Responsibilities

• Manage daily hotel quality standards, guest satisfaction, and service recovery.
• Interview, hire, train, coach, and evaluate staff; address performance and disciplinary matters as needed.
• Provide clear verbal and written communication to team members.
• Monitor performance, staffing levels, occupancy, costs, and inventory.
• Resolve guest concerns professionally and efficiently, including follow-up communication.
• Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge.
• Participate in hotel leadership and departmental meetings.
• Maintain regular attendance and perform additional duties as assigned.

Benefits

• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at Marriott brand properties Worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed