Front Office Manager

Spire Hospitality•Burbank, CA

15h•Onsite

About The Position

The Los Angeles Marriott Burbank Airport is seeking a dynamic and experienced Front Office Manager to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

Requirements

Considerable knowledge of computer systems for registration, reservations and back up systems.
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate with guests and employees.
Thorough organization and supervisory skills proficient in accomplishing the task.
Ability to develop subordinates to enhance advancement in the hotel and company.
Ability to analyze complex statistical data and make judgments accordingly.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Nice To Haves

College education preferred.
CPR Certification and/or First Aid Training preferred.
Ability to obtain any government required license or certificate.
Additional language ability preferred.

Responsibilities

Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
Implement and monitor all corporate/brand marketing programs.
Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
Assists in check in/check out of guests or any related guest service activity.
Perform other duties as requested. For example, special requests from guests.
Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.