MANAGER - ROOM GS

Pyramid Global Hospitality • Manchester, NH

1d • Onsite

About The Position

The Front Office Manager at the DoubleTree By Hilton Hotel Manchester Downtown, managed by Pyramid Global Hospitality, plays a crucial role in delivering outstanding service and memorable experiences for each guest. This position involves participating in the development of business strategies aligned with hotel objectives, managing the operations of the front office and related areas, and ensuring 100% guest satisfaction. The role requires creating a positive first impression by supervising various guest-facing departments and developing processes to achieve service and financial goals. The manager will also be involved in budgeting, forecasting, and coordinating hotel activities with other departments, while fostering a culture of genuine hospitality and teamwork.

Requirements

• Must have previous hotel front desk management experience.

Responsibilities

• Participates in the development of business strategies which are aligned with the overall objectives of the hotel
• Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Manages the operation of the front office and related areas
• Creates the first impression by supervising the door, bell, van service, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Assists with the preparation of annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Creates rooms forecast weekly and 30/60/90 days out
• Analyzes business forecasts and schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departments
• Leads weekly rooms revenue meeting with AGM, GM, DOS, and others
• Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver CARE! Service and teamwork
• Communicates and reinforces the vision for CARE! service to employees
• Ensures that employees provide CARE! genuine hospitality and teamwork on an ongoing basis
• Uses teamwork to support guests and employees
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver CARE! service and teamwork
• Develops and implements strategies and practices which support employee engagement
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Benefits

• Robust wage package
• Excellent benefit plans
• Matching 401K plan
• Professional development
• Generous bonuses
• Travel perks
• A wide array of medical plans to choose from for the perfect fit for you and your family
• Dental, vision, life, even pet insurance
• Outstanding travel benefits at hundreds of Hilton hotels worldwide
• Free parking
• Free meals during your shift
• Monthly employee celebration CARE Rallies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed