Front Office Manager

AccorHotel • Chicago, IL

4d • $65,000 - $75,000 • Onsite

About The Position

The Front Office Manager will lead and manage all aspects of the Rooms departments, ensuring all service standards are followed with professional, friendly, and engaging service. This role provides leadership while fostering a compassionate, collaborative work environment. The manager will handle guest concerns, react quickly, and notify proper areas to guarantee memorable moments for guests. They will also maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting Revenue Management strategies. A key responsibility is overseeing all hotel operations during overnight shift hours, focusing on front office operations, night audit, and hotel safety/security, and ensuring timely, accurate, and complete reporting of daily operational packets in compliance with auditing guidelines.

Requirements

• High school Diploma or equivalent education required
• 2-4 years of experience in leadership role, or equivalent
• Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
• Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours
• Comfortable working independently and making critical decisions without upper management onsite
• Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests
• Strong knowledge of property management systems such as Opera, SynXis
• Strong verbal and written communication skills in English
• Must be able to stand or walk a minimum eight-hour shift
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
• Ability to push 20lbs+ consistently
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
• Successful candidates must be legally eligible to work in the United States

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
• Provide leadership while fostering a compassionate, collaborative work environment
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
• Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
• Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Competitive wages and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED