Front Office Manager

AccorHotel • Sonoma, CA

13h • Onsite

About The Position

Providing engaging, sincere, personalized service is one of the ways our Front Desk Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Desk Manager, where you will lead our team of service ambassadors, maximize Front Desk operations and ensure exceptional guest service.

Requirements

• Previous leadership experience required, preferably in a Front Office/Hotel setting
• Previous Property Management System experience required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Service focused personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Results oriented with the ability to be flexible and work well under pressure.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Applicants must be able to provide proof that they are legally able to work in the United States.

Nice To Haves

• University/College degree in a related discipline preferred

Responsibilities

• Lead, mentor, and train the Front Office Team
• Provide leadership and direction for the day to day operations of Front Desk, Royal Service, Concierge, and Bell/Valet to ensure all service standards are followed
• Consistently offer professional, friendly and engaging service
• Maximize rooms revenue through participating in yield management meetings and implementing/supporting agreed upon Revenue Management strategies and practices
• Handle guest concerns and react quickly, logging and notifying proper areas
• Communicate effectively with all departments and thrive for guest feedback
• Balance operational, administrative and colleague needs by focusing on guests feedback surveys, colleague feedback surveys and financial results
• Strategize with the team on new processes and actively share ideas, opinions and suggestions to improve the environment and hotel experience
• Ensure a clean and safe working environment, with continual emphasis on promoting colleague and guest health and safety.
• Assist in overall management responsibilities as needed
• Follow department policies, procedures and service standards
• Other duties as assigned

Benefits

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days
• 401k match at 100% of first 4% of contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees