Front Office Manager $23.70/hour at the Residence Inn Jacksonville Mayo Clinic Area (Availability must be flexible for AM and PM)

Concord Hospitality Enterprises•Jacksonville, FL

6d•$49,305 - $73,957•Onsite

About The Position

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our FOM’s advance in a couple years to Assistant General Manager roles!

Requirements

Passion to serve others
Ability to bring a team to a cohesive unit focused on providing excellent guest service and maintaining brand standards
Proactive, responsive, and caring demeanor
Ability to engage with others
Leadership skills
Winning personality
High sense of responsibility
Exemplary performance for staff to follow
Commitment to guest services
Ability to train staff on guest services and hotel standards
Ability to resolve guest issues that front desk staff cannot resolve
Ability to train front desk staff on all front desk operations
Ability to lead and assist in Revenue Management functions
Ability to participate in conference calls with Corporate Management and brand revenue management centers
Ability to train front desk staff on financial control procedures
Ability to produce accurate financial reports on time
Ability to work with General Manager and Sales Manager/DOS to generate new business ideas
Ability to manage human resources functions
Ability to maintain a positive, cooperative work environment
Ability to emphasize employee selection, training and development
Ability to ensure personnel files are accurate and comply with laws and regulations
Ability to administer personnel policies fairly and consistently
Ability to resolve employee grievances
Ability to ensure employees understand policies, pay procedures, bonus plans and benefits
Ability to mentor direct reports
Ability to ensure completion of training objectives and development plans
Ability to monitor and maintain acceptable turnover levels
Knowledge of local health and safety codes and regulations
Ability to recognize and correct potential safety hazards
Ability to recognize and correct potential security problems
Ability to understand and follow key control system policies and procedures
Responsibility for Accounts Payables
Ability to manage preventive maintenance programs
Ability to schedule deep-cleaning activities
Ability to ensure staff involvement in preventive maintenance programs
Ability to protect the interests of the hotel during capital projects
Ability to maintain acceptable property quality audits
Ability to periodically inspect rooms, building exterior, parking lot, etc.

Nice To Haves

Advance in a couple years to Assistant General Manager roles

Responsibilities

Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest services in responding promptly to guest needs.
Is committed to making every guest satisfied.
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
Develops added value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Responsible for resolving any guest issues that the front desk team cannot resolve themselves and providing training for them to be able to resolve in the future.
Acts as manager on duty for hotel and manages front desk operations. Shifts will be morning or evening depending on the day/week.
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers.
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
Produce accurate financial reports on time.
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input room lists.
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
Maintains a positive, cooperative work environment between staff and management.
Emphasizes employee selection, training and development as a way of doing business.
Ensures all hotel employees know hotel objectives.
Ensures personnel files are accurate and comply with both local and federal laws and regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Ensures employees understand policies, pay procedures, bonus plans and benefits.
Helps develop management talent by acting as a mentor for direct reports.
Ensures completion of training objectives and development plans.
Monitors and maintains acceptable turnover levels.
Knows local health and safety codes and regulations that apply to the hotel.
Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
Responsible for Accounts Payables in the hotel.
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
Ensures ongoing staff and employee involvement in preventive maintenance programs.
Protects the interests of the hotel during capital projects.
Has acceptable property quality audits.
Periodically inspect rooms, building exterior, parking lot, etc.