Fulfillment Shift Lead - MUST HAVE FLEXIBLE AVAILABILITY

Palmetto Moon•North Charleston, SC

2d•Onsite

About The Position

The E-Commerce Fulfillment Shift Lead plays a key leadership role in the day-to-day operations of the e-commerce fulfillment team. This position is responsible for directing, training, and supporting associates to ensure timely and accurate picking, packing, and shipping of customer orders. The Shift Lead helps maintain operational efficiency, inventory integrity, and a safe and positive work environment.

Requirements

Must be at least 16 years old to apply
High school diploma or equivalent (GED).
1–2 years of experience in e-commerce or warehouse fulfillment operations.
Strong understanding of warehouse processes (picking, packing, inventory systems).
Comfortable using handheld scanners, warehouse management systems (WMS), and shipping software.
Excellent communication and interpersonal skills.
Proven ability to lead by example and motivate a team.
Ability to stand, walk, bend, and lift throughout the shift (up to 8–10 hours).
Frequently lift and/or move up to 40 pounds.
Comfortable working in a fast-paced, deadline-driven warehouse environment.
Able to operate pallet jacks or other equipment safely (certification preferred but not required).

Nice To Haves

Prior experience in a team lead or supervisory role preferred.
Certification for operating pallet jacks or other equipment preferred but not required.

Responsibilities

Lead and supervise a team of fulfillment associates during assigned shift.
Assign daily tasks and monitor productivity in picking, packing, labeling, and shipping operations.
Train new and existing team members on standard operating procedures (SOPs), safety protocols, and company policies.
Collaborate with other shift leads and managers to communicate operational issues and suggest improvements.
Perform hands-on fulfillment work as needed to support team productivity.
Maintain a clean, organized, and efficient work area throughout the shift.
Support inventory control efforts by reporting discrepancies, assisting with cycle counts, and ensuring proper item handling.
Ensure accurate and timely order processing in accordance with daily targets and SLAs.
Use handheld scanners, WMS, and shipping software to track and fulfill orders.
Complete shift logs, reports, and communication handoffs accurately.
Enforce safety standards and immediately report any incidents or hazards.
Ensure adherence to company policies and fulfillment procedures.