Front Office Manager - HALL Arts Hotel

Coury Hospitality • Dallas, TX

4d • Onsite

About The Position

At HALL Arts Hotel, we celebrate art, culture, and luxury in the heart of Dallas’ Arts District. Featuring sophisticated design, curated art collections, and refined accommodations, our hotel is a sanctuary for creativity and hospitality excellence. Curators at HALL Arts thrive in a high-end, inspiring environment, where exceptional service and artistic expression go hand in hand. HALL Arts Hotel is hiring for a Front Office Manager.

Requirements

• Previous front desk leadership or management experience in a luxury or boutique hotel.
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with property management systems and front office reporting.
• Strong organizational and time-management skills.
• Professional demeanor and ability to manage sensitive situations discreetly.
• Ability to lead in a fast-paced, guest-focused environment.

Responsibilities

• Leading, coaching, and supporting Front Office Curators, Guest Service Agents, and Bell Staff throughout the day.
• Managing daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards are met.
• Helping optimize room inventory, manage upsell opportunities, and drive property revenue.
• Training your team on proper operational procedures, guest service expectations, handling difficult conversations, and problem resolution.
• Jumping in to assist the team when needed, whether that means checking in a large group, handling a guest escalation, or solving the tiny tornadoes that come with a busy arrival day.
• Partnering with Housekeeping to prioritize room readiness, arrivals, VIP rooms, and special guest requests.
• Communicating property status, guest feedback, maintenance updates, and VIP arrivals clearly and quickly across all departments.
• Creating a positive team environment where Front Office staff feel supported, respected, and set up for success.
• Taking pride in the high-energy environment of the lobby and the personal connections made with guests every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed