Front Office Manager @ Chaminade Resort & Spa
About The Position
The Front Office Manager is responsible for leading all front office operations, ensuring an exceptional arrival and departure experience for every guest. This role oversees the Front Desk, Guest Services, Valet and related functions while driving service excellence, team engagement, and operational efficiency. Nestled on 300+ scenic acres in the Santa Cruz Mountains, Chaminade Resort & Spa is a premier destination known for exceptional guest experiences, genuine hospitality, and a strong team culture rooted in connection and service. Managed by Pyramid Global Hospitality, we are committed to creating a “people-first” environment focused on growth, development, and memorable stays.
Requirements
- 3+ years of hotel/resort front office leadership experience
- Previous supervisory or management experience required
- Strong knowledge of front desk operations and guest service standards
- Excellent leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, high-guest-volume environment
- Proficiency in hotel systems (Maestro, Opera, or similar preferred)
- Flexible schedule including weekends and holidays
Responsibilities
- Lead, coach, and develop the Front Office team, including supervisors and agents
- Foster a positive, service-driven culture aligned with resort values
- Conduct training, performance management, and scheduling
- Ensure coverage for a 24/7 operation including nights, weekends, and holidays
- Deliver and uphold exceptional guest service standards
- Resolve guest concerns promptly and professionally, creating “WOW” recovery moments
- Ensure VIP arrivals, special requests, and repeat guest recognition are executed flawlessly
- Act as Manager on Duty as needed
- Oversee daily front office operations including check-in/out, room assignments, and cash handling
- Collaborate closely with Housekeeping, Engineering, and F&B to ensure seamless operations
- Monitor and improve key performance metrics (GSS scores, upsell revenue, occupancy readiness)
- Manage labor costs, payroll, and departmental budgets
- Ensure adherence to SOPs, brand standards, and safety protocols
- Maintain accurate guest records, billing, and reporting
- Oversee training on PMS and front office systems
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- 401k with company match
- Health, dental, and vision insurance
- Employee hotel discounts and resort perks
- Career growth opportunities within Pyramid Global Hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
