Front Office Manager

Remington Hospitality • Village of Tarrytown, NY

11d • $55,000 - $58,000 • Onsite

About The Position

The Front Office Manager will anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times. This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. The manager will ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. A key responsibility is resolving guest complaints, ensuring guest satisfaction in each interaction, and managing the guest resolution process, which includes investigation and creative problem-solving. The role also requires accurately managing and operating the MICROS system at the front office, including all daily transactions and those performed less frequently.

Requirements

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset.

Nice To Haves

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed