Front Office Manager

Vacatia • Williamsburg, VA

6h • Onsite

About The Position

Are you a hands-on hospitality leader who thrives in a fast-paced resort environment? Do you love developing teams, elevating guest experiences, and creating smooth, memorable arrivals for every guest who walks through the door? If so, we want to meet you! We’re looking for an energetic and service-driven Front Desk Manager to oversee our Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control operations. This is a key leadership role responsible for ensuring exceptional guest service, seamless daily operations, and high-performing team members. You’ll serve as a primary support leader for the Front Office and play a direct part in delivering outstanding RCI Check-In/Check-Out scores.

Requirements

• 3–5 years of front office management experience
• Timeshare or resort experience highly preferred.
• A strong communicator with proven ability to lead, coach, and motivate teams.
• Skilled at handling multiple priorities and resolving problems with confidence and professionalism.
• Proficient in Microsoft Word and Excel.
• High School Diploma or GED required.
• Ability to work evenings, Fridays, Saturdays, Sundays, and holidays.

Responsibilities

• Lead and inspire a dynamic Front Office team—hiring, training, coaching, scheduling, and mentoring to ensure excellence.
• Oversee daily operations across multiple guest-facing departments, ensuring all service and safety standards are consistently met.
• Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism and care.
• Monitor room status, occupancy forecasting, and cash-handling accuracy—using daily reports and guest feedback to identify opportunities for improvement.
• Collaborate closely with Housekeeping, Vendors, Suppliers, and all resort departments to deliver seamless, elevated guest experiences.
• Manage administrative responsibilities including payroll, scheduling, group and VIP communications, reports, and department documentation.
• Facilitate regular team meetings, maintain strong communication across departments, and ensure all staff remain trained in emergency and safety procedures.
• Jump in to support other teams during high-demand periods and contribute to the resort’s culture of teamwork and hospitality.

Benefits

• Be part of a respected, guest-focused resort with a strong culture of teamwork and service excellence.
• Have a meaningful impact on guest satisfaction and overall resort success.
• Grow your career with a company that values leadership development and internal advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED