Front Office Manager

Atrium Hospitality•East Peoria, IL

3d•Onsite

About The Position

The Front Office Manager will lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. This role champions exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. The manager will collaborate across departments to deliver seamless service and operational excellence, drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. They will also maintain brand and cleanliness standards, stepping in to support operations when needed, and serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Requirements

2+ years of front desk experience
2+ years of supervisory experience
High school diploma or equivalent
Tech-savvy with Microsoft Office
Flexible schedule availability
Physically able to lift and move as needed

Nice To Haves

A degree is a plus

Responsibilities

Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
Collaborate across departments to deliver seamless service and operational excellence.
Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
Maintain brand and cleanliness standards, stepping in to support operations when needed.
Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.