Front Office Manager

The Nash•Nashville, TN

2d•Onsite

About The Position

We are looking for an experienced Guest Services / Operations Manager to join our team at Cirque St Armands. This is a great opportunity to be part of an organization that believes our team members are our most important resource and therefore takes great pride in individuals that help us achieve our resorts mission. The incumbent is required to have previous Management experience in to be considered for this position.

Requirements

Previous Management experience
Associate or Bachelor’s degree preferred or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
Intermediate knowledge of overall hotel operations.

Responsibilities

Assisting the Operational and Financial Management of the Property
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
Ability to create new SOP's and checklists to ensure operations are running as a whole
Oversee front desk, concierge, and bell staff to ensure an optimal level of service and hospitality are provided to hotel guests.
Work closely with all department head to ensure operations and the guest experience is smooth and efficient
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Handle guest complaints and resolve issues in a timely manner
Perform other duties as requested by management, and needed for the department
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.