Front Office Manager

Makeready LLC•Houston, TX

11d

About The Position

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston. We are seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience. This pivotal leadership role oversees all front desk operations, ensuring seamless arrival and departure experiences while fostering a culture of warmth, professionalism, and precision. As the face of the hotel, you will inspire your team to deliver intuitive, elevated service and create an environment where every guest feels genuinely welcomed and valued. If you thrive in a fast-paced, lifestyle-driven hospitality setting and are passionate about cultivating exceptional guest experiences, this is your opportunity to make a meaningful impact.

Requirements

Proven leadership experience in hotel front desk or hospitality operations
Strong working knowledge of hotel management systems and guest service platforms
Solid understanding of night audit procedures and multi-line phone systems
Exceptional customer service skills with a polished, approachable presence
Outstanding communication skills and professional phone etiquette

Nice To Haves

Experience in a lifestyle, boutique, or luxury environment, preferred
Multilingual or bilingual abilities are highly desirable

Responsibilities

Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
Resolve guest concerns promptly, professionally, and with genuine care
Recruit, onboard, train, and cross-train front office team members
Supervise and mentor front desk and bell staff, fostering accountability and service excellence
Maintain scheduling to ensure proper coverage and operational efficiency
Ensure the front desk and lobby areas are consistently clean, organized, and welcoming
Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service
Respond thoughtfully to guest surveys and feedback, identifying opportunities for improvement
Maintain accurate records, reports, and front office inventory controls
Arrange guest transportation and special requests as needed
Monitor front office revenues to ensure alignment with budgeted goals
Maintain open and effective interdepartmental communication