Front Office Manager

Atrium Hospitality • East Peoria, IL

19h • $57,371 • Onsite

About The Position

This role is for a Front Office Manager at the East Peoria Embassy Suites. The position involves leading and inspiring a team of front office associates, ensuring clear expectations and accountability. A key focus is championing exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. The manager will collaborate across departments to deliver seamless service and operational excellence, drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities, and maintain brand and cleanliness standards, stepping in to support operations when needed. The Front Office Manager will also serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. Atrium Hospitality emphasizes its SPIRIT values (Service, Perseverance, Inclusion, Respect, Innovation, Teamwork) and a culture of growth, associate development, and community involvement through pillars like Wellness, Embracing those with Disabilities, Sustainability, and Education. As one of the largest and growing hotel management companies in the United States, Atrium Hospitality offers opportunities for internal promotions and values associate input.

Requirements

• 2+ years of front desk experience
• 2+ years of supervisory experience
• High school diploma or equivalent
• Tech-savvy with Microsoft Office (Word, Excel, and Teams)
• Flexible schedule availability
• Physically able to lift and move as needed

Nice To Haves

• A degree

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees