Front Office Manager

Fairfield Indianapolis Airport • Indianapolis, IN

10d

About The Position

The Front Office Manager leads the hotel’s front office operation, ensuring smooth, elevated guest experiences from arrival to departure. This hands-on leader champions warm hospitality, operational excellence, and team leadership while managing the front desk, guest relations, and overall lobby experience. The role ensures every guest interaction reflects Ivy Hospitality’s passion for service and commitment to memorable stays. The pay range is $50,000–$55,000, based on experience and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent required.
• Minimum of 3–5 years of hotel front office experience, including at least 1–2 years in a supervisory or management capacity.
• Strong leadership presence and team development skills.
• Excellent written and verbal communication abilities.
• Proven problem-solving capabilities and ability to remain composed under pressure.
• Proficiency in hotel property management systems (PMS) and Microsoft Office suite.
• Detail-oriented with strong organizational and multitasking skills.

Nice To Haves

• Hospitality or business management training.

Responsibilities

• Provide direction and leadership to the front office team, setting the tone for genuine, guest-first service.
• Serve as the lead contact for escalated guest concerns, resolving issues while ensuring satisfaction and retention.
• Manage front desk operations, including check-in and check-out, room inventory, reservations, and guest services.
• Collaborate with the Assistant General Manager and General Manager on occupancy strategies, rate management, and guest satisfaction metrics.
• Train, mentor, and evaluate front desk team members to promote growth, engagement, and accountability.
• Facilitate daily stand-ups and team huddles to communicate expectations, priorities, and upcoming events.
• Ensure accurate financial transactions, including billing, cash handling, and reconciliation procedures.
• Enforce front office standards, policies, and safety protocols in alignment with brand and company guidelines.
• Liaise with other departments, particularly housekeeping, maintenance, and food and beverage, to maintain a seamless guest experience.
• Monitor lobby cleanliness, front desk organization, and guest amenity availability to maintain an inviting arrival experience.
• Participate in the recruitment, selection, and onboarding of front office team members.
• Implement service enhancements and process improvements to increase efficiency and guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Quarterly bonus potential of up to 25% of quarterly earnings
• Basic life insurance and AD&D
• Voluntary life insurance
• Voluntary short-term disability
• Voluntary long-term disability
• Critical illness, hospital indemnity, and accident plans
• Pet insurance
• 401(k) with a 100% match of associates’ first 6% contributed
• Paid time off (PTO), available as accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED