Front Office Manager

Le Méridien Houston Downtown•Houston, TX

About The Position

The Front Office Manager manages hotel front office operations in accordance with established guest service and sustainability standards. The role involves supervising guest services department managers and supporting associates to ensure they perform according to brand or hotel standards and HHM core values. The position also monitors guest satisfaction, financial operations, budgets and forecasts, contracts, and guest room occupancy. The stated growth path is Assistant General Manager, General Manager, and Area General Manager.

Requirements

2 to 5 years of hospitality-related experience.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor front office financial operations and ensure compliance with accounting controls and procedures.
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review capital budget items for approval and order them as required.
Supervise all guest services department managers.
Review guest correspondence and incident logs, and direct staff according to the information obtained.
Oversee all vendor and personnel contracts throughout the hotel.
Monitor guest room occupancy to ensure efficient use of space and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.