Front Office Manager

Brunswick•Brunswick, GA

11d•Onsite

About The Position

Embassy Suites Brunswick is currently seeking a Front Office Manager to join our growing team! As Front Office Manager, you are the direct supervisor of all front desk staff and will ensure the proper completion of front desk duties. You will also be responsible for completing front desk duties at times, such as reservations, directing, coordinating front desk activities, guest services, and monitoring the telephone. You will also prepare budgets and reporting for all front desk departments.

Requirements

A.A. associate degree or 5+ years in related experience or field
Must have basic mathematical skills ie. applying basics of geometry and algebra and basic computer skills
Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff
Customer service experience
Previous hotel experience preferred
Excellent communication and organizational skills

Responsibilities

Anticipates and intervenes in all instances of guest dissatisfaction with hotel policy
Maximizes room revenue and occupancy by consistently reviewing status
Ensures financial performance of the front desk department
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments