Front Office Manager

Makeready LLC•Portland, OR

9d•Onsite

About The Position

The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requirements

Proven leadership skills
Guest-first attitude and approach
Knowledge of the property, amenities and surrounding area
Lead, motivate and develop Team Members
Ability to stand for extended periods at a time
Personable, engaging, and professional personality

Nice To Haves

Prior experience preferred

Responsibilities

Select, onboard, train and cross train all front office team members
Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
Resolve guest inquiries and/or concerns quickly, efficiently and courteously
Maintain open interdepartmental communication
Courteously and accurately answer guest inquiries and concerns
Use suggestive selling techniques to sell room nights, increase occupancy and revenue
Supervise daily shift process ensuring all team members adhere to highest guest service standards
Train team members and respond to any problems in a quick manner
Fill in, as necessary, at the front desk