Front Office Manager

Spire Hospitality•Bloomington, MN

2d•Onsite

About The Position

The Renaissance Minneapolis Bloomington Hotel is seeking a dynamic, guest-focused Front Office Manager to lead its Front Desk operations. This role is ideal for someone who loves shaping meaningful moments, empowering teams, and making a real impact on the guest journey. The Front Office Manager plays a vital role in shaping experiences rooted in discovery, authenticity, and connection, leading their team, elevating service standards, and bringing energy to the hotel's heart. SPIRE Hospitality, the management company, specializes in delivering memorable guest experiences and best-in-class service nationwide, providing support, tools, and opportunities for career growth.

Requirements

5 years' combined experience in guest services and supervisory roles in hotels or related areas preferred.
Strong knowledge of front desk operations, including check-in/check-out and service recovery.
Exceptional communication and customer service skills, with the ability to perform under pressure.
Ability to lead, motivate, and inspire a team with a focus on service excellence.
Proficiency with hotel management software and reservation systems.
Highly organized, detail-oriented, and capable of multitasking effectively.
Flexibility to work evenings, weekends, and holidays as needed.
Positive attitude and polished, professional demeanor.

Nice To Haves

Experience with hotel FSPMS systems is a plus
Experience in a luxury or full-service hotel environment.
Knowledge of Renaissance Hotel’s brand standards and service culture.
Bachelor’s degree in Hospitality Management or a related field.

Responsibilities

Promote exceptional customer service by leading with positivity and professionalism.
Respond promptly, confidently, and effectively to guest questions and requests.
Foster strong working relationships within Guest Services and across departments.
Support new team members with clear training and guidance on service procedures.
Drive continuous improvement through proactive coaching, mentoring, and performance management.
Ensure the upkeep, organization, and proper maintenance of all guest service areas and equipment.
Warmly welcome guests and lead the team to deliver exceptional service throughout their stay.
Champion a culture of excellence, ensuring every interaction, from arrival to departure, is seamless, memorable, and uniquely Renaissance.
Empower the Guest Services TEAM to create extraordinary moments that inspire repeat visits and loyalty through strong leadership.