Front Office Manager

Atrium Hospitality•Kansas City, MO

18h•Onsite

About The Position

The Front Office Manager at the Kansas City Embassy Suites is a full-time leadership role responsible for overseeing front office operations. This position involves leading and inspiring a team of associates, ensuring exceptional guest experiences, and collaborating with other departments for seamless service. The manager will also drive financial performance by managing costs and identifying revenue opportunities, maintain brand and cleanliness standards, and serve as Manager on Duty to ensure smooth operations and guest satisfaction.

Requirements

2+ years of front desk experience
2+ years of supervisory experience
High school diploma or equivalent
Tech-savvy with Microsoft Office
Flexible schedule availability
Physically able to lift and move as needed

Nice To Haves

A degree is a plus but not required

Responsibilities

Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
Collaborate across departments to deliver seamless service and operational excellence.
Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
Maintain brand and cleanliness standards, stepping in to support operations when needed.
Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.