Front Office Manager

Schulte Hospitality Group • Nags Head, NC

2h

About The Position

Schulte Hospitality Group is seeking a service-oriented front office leader to oversee hotel front desk operations and support a high-quality guest experience. The position assigns and coordinates staff duties, assists with hiring and training, schedules employees, and promotes teamwork and associate morale. The role monitors room availability and status, rates, discounts, packages, VIP arrivals, registrations, room blocking, and readiness for check-in; it also coordinates maintenance notifications and helps resolve guest issues. The manager acts as Manager on Duty when required, supports emergency response, and performs other duties as needed to meet business objectives. The posting calls the role “Front Office Manager” in its title and “Front Office Supervisor” in its introductory text.

Schulte Hospitality Group is a division of Schulte Companies, a hospitality management company operating more than 200 locations across 38 states and 3 countries. Its portfolio includes properties affiliated with Marriott, Hilton, IHG, and Hyatt, as well as independent and boutique properties and restaurants.

Requirements

• In-depth knowledge of hotel front desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.
• Ability to multitask.
• Team-player orientation.

Responsibilities

• Provide high-quality service, anticipate guest needs, and exceed guest expectations.
• Assign specific duties to staff to support efficient department operations.
• Assist in training new associates and cross-training existing associates.
• Assist with interviewing and hiring associates for the department.
• Promote teamwork and associate morale, treat people respectfully, and recognize associate successes.
• Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as needed and know the location and use of fire extinguishers.
• Monitor daily room status, rates, discount rates, and packages.
• Maintain a current list of available rooms for walk situations and coordinate room blocking.
• Check printed registration cards against arrival reports and correct discrepancies.
• Ensure prompt and courteous service to guests and pre-register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify the Maintenance Department of maintenance issues.
• Track room status and readiness for check-in.
• Hire, coach, and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed