Front Office Manager

Davidson Hospitality Group • Newport, RI

2d

About The Position

Hotel Viking in Newport, Rhode Island, is seeking a Front Office Manager to lead front desk operations and support exceptional guest experiences. The manager oversees front desk agents, ensures efficient daily operations, and works with other departments to create a seamless experience for guests. The role also manages human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs, to maintain a skilled and motivated workforce.

The position is with Davidson Hospitality Group, a full-service hospitality management company operating hotels, restaurants, and entertainment venues. The stated salary range is $75,000–$80,000 per year. Pre-employment drug testing and a background check are required; the company participates in E-Verify.

Requirements

• At least 2 years of experience in hotel front desk management or supervisory operations, or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Fluency in reading, writing, and speaking English.
• Proficiency in hotel management software and Microsoft Office.
• Detail-oriented, with the ability to multitask effectively.
• Customer-service orientation and commitment to exceptional guest experiences.
• Computer experience.
• Proficiency in Opera PMS, Micros, and Microsoft Office.
• Prior cash-handling experience.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and ensure efficient daily operations.
• Oversee a team of front desk agents.
• Work with other departments to create a seamless guest experience.
• Manage recruiting, selection, orientation, and training.
• Coach employees, conduct performance reviews, and manage recognition programs.
• Maintain a skilled and motivated workforce.
• Provide top-notch customer service and support exceptional guest experiences.

Benefits

• Multiple tiers of medical coverage
• Dental coverage
• Vision coverage
• 24/7 Teladoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed