Front Office Manager

Le Meridien Indianapolis•Indianapolis, IN

10d•Onsite

About The Position

Le Méridien Indianapolis is seeking a passionate, service-driven Front Office Manager to lead our Front Office team while providing exceptional guest experiences. This is a hands-on leadership position requiring a leader who enjoys working alongside their team, coaching in the moment, and leading by example. The ideal candidate is energetic, detail-oriented, thrives in a fast-paced luxury hotel environment, and is comfortable spending a significant portion of their time working Front Desk shifts while overseeing daily operations.

Requirements

Minimum of 2 years of hotel Front Office supervisory or management experience required; Marriott experience preferred.
Previous experience working at the Front Desk with a strong understanding of Front Office operations.
Must be willing and able to work regular Front Desk shifts, including evenings, weekends, and holidays, as business demands.
Proven ability to lead, coach, and motivate a team while fostering a positive, engaging, and accountable work environment.
Demonstrated success in driving Marriott Bonvoy enrollments or other guest loyalty programs through coaching and personal performance.
Excellent verbal and written communication skills with the ability to build relationships with guests, associates, and leadership.
Self-motivated with the ability to take initiative, make sound decisions, and adapt quickly in a fast-paced environment.
Creative thinker with a passion for delivering memorable guest experiences and implementing innovative ideas to enhance service.
Experience creating associate recognition programs, contests, and incentives that improve morale and drive performance.
Strong organizational, time management, and multitasking skills with exceptional attention to detail.
Ability to resolve guest concerns professionally while maintaining a calm, service-focused approach.
Working knowledge of hotel property management systems; Lightspeed PMS experience is preferred.
Proficient in Microsoft Office, including Outlook, Word, and Excel.
Ability to stand and walk for extended periods and perform the physical requirements of a Front Office leadership role.
Must be dependable, professional in appearance, and committed to delivering exceptional hospitality in accordance with Marriott brand standards.

Nice To Haves

Marriott experience is a plus.
Lightspeed experience is a plus.

Responsibilities

Lead, coach, and develop Front Desk and Guest Services associates to deliver exceptional hospitality.
Work scheduled Front Desk shifts as needed, including evenings, weekends, and holidays.
Ensure all guest arrivals, departures, and service recovery situations are handled professionally and efficiently.
Drive Marriott Bonvoy enrollment goals by coaching associates on enrollment techniques and personally leading enrollment efforts.
Monitor guest satisfaction scores and implement strategies to continuously improve the guest experience.
Manage daily operations, including scheduling, payroll, cash handling, and departmental productivity.
Ensure compliance with Marriott brand standards, company policies, and operational procedures.
Resolve guest concerns promptly while empowering associates to create memorable and personalized guest experiences.
Conduct ongoing training, coaching, and performance feedback to build a high-performing team.
Partner with Housekeeping, Engineering, and Food & Beverage departments to ensure seamless hotel operations.
Assist with hiring, onboarding, coaching, and performance management of Front Office associates.
Maintain a visible presence in the lobby and serve as the operational leader during assigned shifts.
Develop creative guest engagement initiatives that enhance the overall guest experience and foster loyalty.
Create fun, engaging, and results-driven incentive programs that motivate associates, build morale, and encourage healthy competition while achieving departmental goals.