Front Office Manager

Pyramid Global Hospitality • Philadelphia, PA

5d

About The Position

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

• Proven track record of developing a team to provide exceptional service
• Experience in leading a hotel front office operations
• Ability to engage with people from all over the world and making meaningful connections
• Ability to take steps to “WOW” people
• Ability to lead by example
• Ability to respond in a professional and courteous manner to guests and team
• Ability to support the team both personally and professionally

Responsibilities

• Oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
• Develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
• Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• Participate in Revenue Optimization Committee (ROC) meetings.
• Lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed