Front Office Manager
About The Position
The Greenleigh River Oaks is seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience. This pivotal leadership role oversees all front desk operations, ensuring seamless arrival and departure experiences while fostering a culture of warmth, professionalism, and precision. As the face of the hotel, you will inspire your team to deliver intuitive, elevated service and create an environment where every guest feels genuinely welcomed and valued. If you thrive in a fast-paced, lifestyle-driven hospitality setting and are passionate about cultivating exceptional guest experiences, this is your opportunity to make a meaningful impact.
Requirements
- Proven leadership experience in hotel front desk or hospitality operations
- Strong working knowledge of hotel management systems and guest service platforms
- Solid understanding of night audit procedures and multi-line phone systems
- Exceptional customer service skills with a polished, approachable presence
- Outstanding communication skills and professional phone etiquette
Nice To Haves
- Experience in a lifestyle, boutique, or luxury environment, preferred
- Multilingual or bilingual abilities are highly desirable
Responsibilities
- Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
- Resolve guest concerns promptly, professionally, and with genuine care
- Recruit, onboard, train, and cross-train front office team members
- Supervise and mentor front desk and bell staff, fostering accountability and service excellence
- Maintain scheduling to ensure proper coverage and operational efficiency
- Ensure the front desk and lobby areas are consistently clean, organized, and welcoming
- Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service
- Respond thoughtfully to guest surveys and feedback, identifying opportunities for improvement
- Maintain accurate records, reports, and front office inventory controls
- Arrange guest transportation and special requests as needed
- Monitor front office revenues to ensure alignment with budgeted goals
- Maintain open and effective interdepartmental communication
Benefits
- Accommodating PTO/PTO exchange
- Medical/dental/vision benefits
- Maternity/paternity leave
- Pet insurance
- Company-matched dependent care & 401k
- Student loan repayment program
- Wide range of additional ancillary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
