Front Office Manager

Spire Hospitality•Bloomington, MN

5d•Onsite

About The Position

Join the Renaissance Minneapolis Bloomington Hotel and be part of a team that thrives on creativity, connection, and exceptional guest experiences! We are seeking a dynamic, guest-focused, and team-inspiring Front Office Manager to lead our Front Desk operations. This role is ideal for someone who loves shaping meaningful moments, empowering teams, and making a real impact on the guest journey. This position requires availability for evenings and weekends. The 250+ room hotel, with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure guests. Our property is just a short drive from the world-famous Mall of America. Our full-service modern American restaurant offers creatively crafted dishes with a Minnesota twist. You'll also find an indoor heated junior Olympic-sized pool and whirlpool, along with a 24-hour fitness center. Why Renaissance Hotel? At Renaissance, we create experiences rooted in discovery, authenticity, and connection. As a Front Office Manager, you play a vital role in shaping these experiences—leading your team, elevating service standards, and bringing energy to the hotel's heartbeat. Here, your voice matters. Innovation is encouraged. Teamwork is celebrated. Growth is real. SPIRE Hospitality, our management company, specializes in delivering memorable guest experiences and best-in-class service across the country. We ensure you have the support, tools, and opportunities you need to excel in your hospitality career.

Requirements

5 years' combined experience in guest services and supervisory roles in hotels or related areas preferred.
Strong knowledge of front desk operations, including check-in/check-out and service recovery.
Exceptional communication and customer service skills, with the ability to perform under pressure.
Ability to lead, motivate, and inspire a team with a focus on service excellence.
Proficiency with hotel management software and reservation systems.
Highly organized, detail-oriented, and capable of multitasking effectively.
Flexibility to work evenings, weekends, and holidays as needed.
Positive attitude and polished, professional demeanor.

Nice To Haves

Experience with hotel FSPMS systems is a plus
Experience in a luxury or full-service hotel environment.
Knowledge of Renaissance Hotel’s brand standards and service culture.
Bachelor’s degree in Hospitality Management or a related field.

Responsibilities

Promote exceptional customer service by leading with positivity and professionalism.
Respond promptly, confidently, and effectively to guest questions and requests.
Foster strong working relationships within Guest Services and across departments.
Support new team members with clear training and guidance on service procedures.
Drive continuous improvement through proactive coaching, mentoring, and performance management.
Ensure the upkeep, organization, and proper maintenance of all guest service areas and equipment.