Front Office Manager

Paramount Schools of Excellence, Inc•Indianapolis, IN

20d•$0 - $40,000•Hybrid

About The Position

Reporting to the Operations Manager and Principal, the PSOE Office Manager will assist in the institution’s management of front office relations, student records, school data, and school events. They will develop deep operational knowledge of site-based office management, business management, reporting requirements, and process-driven accountability.

Requirements

Thoroughly committed to the PSOE mission.
Proven leadership, and relationship management experience.
Associate’s degree or equivalent, with management experience preferred.
Track record of effective leadership.
Ability to point to specific examples of having developed and operationalized strategies that have taken an organization to the next stage of growth.
Unwavering commitment to quality programs and data-driven production.
Excellence in organizational management, with the ability to manage multiple tasks, and set and achieve strategic objectives.
Strong marketing, public relations, and fundraising experience with the ability to engage a wide range of stakeholders and cultures.
Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills.
Action-oriented, entrepreneurial, adaptable, and innovative approach to planning.
Ability to work effectively in collaboration with diverse groups of people.
Passion, idealism, integrity, grit, positive attitude, mission-driven, and self-directed.
Annual training and/or professional development is required for all PSOE employees. Job-specific training is identified and scheduled by the School Principal or direct supervisor in partnership with Paramount C-suite.

Nice To Haves

Proficiency in modern business technology applications.
Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations.
Knowledge of all federal and provincial legislation applicable to charter organizations including: employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, health coverage etc.
Knowledge of current community challenges and opportunities relating to the mission of the organization.
Knowledge of human resources management.
Knowledge of financial management.
Knowledge of project management.

Responsibilities

Contribute to a strong operations team: serve on school committees; seek participation and involvement with direction for both ongoing local operations as well as state and federal operating obligations.
Act with the Administrative Assistant as a professional advisor to the Operations Team on all aspects of school office activities.
Identify, assess, and inform the Operations Team of internal and external issues that affect the organization.
Foster effective teamwork between the front office and the Operations Team and between the Operations Team and staff.
In addition to the Operations Manager, the Office Manager will be prepared to act as a spokesperson for the organization’s office operations.
Abide by all PSOE frameworks as approved by the CEO and as noted in the staff handbook.
Assume all roles as delegated for a variety of administrative functions for the purpose of managing the administrative workload more efficiently.
Maintain ongoing, consistent communication with PSOE leadership as noted in the school’s leadership frameworks.
Actively engage and energize PSOE volunteers, board members, event committees, stakeholders, partnering organizations, and funders.
Utilize effective systems as delegated to manage the school office, troubleshoot problems, track progress, and regularly evaluate workflow components, so as to measure progress in a way that can be effectively communicated to the Operations Team.
Assist in the implementation of the organization's operational programs and services.
Contribute to the organization's mission and reflect the priorities of the school.
Monitor the day-to-day performance of the front office to maintain or improve quality.
Be prepared to assist in the planning, implementation, execution and evaluation of special projects.
Assist with the care of the physical plant, ensuring quality care of the facility.
Support the intake of new students, parents, and staff.
Assist in the implementation of the human resources intake and management process, including procedures and practices outlined in the job descriptions for all staff.
Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.
Be prepared to assist all staff with elements of orientation and organization.
Assist in the research of potential funding sources, along with the development of fund raising plans.
Participate in fundraising activities as appropriate.
Ensure that sound bookkeeping and accounting procedures are followed.
Deepen and refine all aspects of school communications—from web presence to external relations with the goal of creating a stronger brand.
Use external presence and relationships to garner new opportunities.
Establish good working relationships and collaborative arrangements with community groups, funders, politicians, and other organizations to help achieve the goals of the organization.
Be an external local and national presence that publishes and communicates program results with an emphasis on the successes of the local program as a model for regional and national replication.