Front Office Manager |Fairfield Inn DC| Washington DC
PM New•Washington, DC
•Onsite
About The Position
As the Front Office Manager at Fairfield Inn DC, you will be the central figure in the hotel's front office operations. Your primary responsibility will be to lead and manage the front desk team, ensuring smooth and effective operations. You are expected to be a creative and dynamic leader, inspiring your team with your passion for hospitality to enhance guest satisfaction and encourage repeat visits. This role requires a blend of business expertise and managerial experience to elevate team capabilities and deliver high-quality service.
Requirements
- Worked in hotels for at least two years
- Additional two years in a hotel leadership position (Manager+)
- Being a people-person is a must as you’ll be working with others constantly.
- Some experience in coaching, mentoring, and teambuilding.
Responsibilities
- Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
- Overseeing and participating in guest registration and check out.
- Managing, training, and scheduling the Front Office staff
- Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
- Acting as a liaison between General Manager and staff
Benefits
- excellent pay
- hotel discounts
- F&B discounts
- opportunity to be part of an anything-but-standard growing hotel company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
