Director, Global Fairfield- Fairfield Office

Fairfield University • Fairfield, CT

16h • Onsite

About The Position

As a member of the leadership team for Global Fairfield, the Director assists the Associate Vice Provost Global Strategy in developing and implementing strategic priorities in the areas of study abroad programming and international student services. This position manages the day-to-day operations of the Fairfield Campus Office with oversight of study abroad services, international student services, and partner relations. The Director will also assist the AVP Global Strategy with implementation of new partnership initiatives. This is a 12-month exempt and supervisory role.

Requirements

• Master’s Degree or equivalent related experience.
• 5-7 years’ experience with increasing responsibilities in Higher Education program management including both study abroad and international student services.
• Demonstrated management of staff in an international education program environment.
• Demonstrated aptitude in Terra Dotta and student information systems.
• Solid experience in building and maintaining partner relations for growing study abroad programs.
• Must qualify to serve as DSO/ARO.
• Ability to communicate effectively with students, administration & faculty, and parents about academic policy and procedures.
• Able to manage multiple timelines and deliverables.
• Excellent problem solving and mediation skills.
• Strong organizational and presentation skills required.
• Strong written and oral communication skills.

Nice To Haves

• Budget experience for projects and programs highly desirable.
• Strong cross-cultural communication skills desired.

Responsibilities

• Manages day-to-day operations of Fairfield Office to ensure prompt, professional service for students, parents, partners and faculty.
• Oversees study abroad and international student staff in the daily operations of the Fairfield Office.
• Interprets complex federal immigration regulations and researches responses before providing advice to students and administration on complex situations affecting enrollment, employment, travel, family and personal issues.
• Works with International Student and Visa Manager to recommend changes to policies and procedures with regard to international student experiences and programming.
• Schedules and runs weekly Connecticut staff meetings.
• Meets weekly with the AVP and Florence Office Director.
• Manages exchange partnerships to maintain exchange balances and ensure optimal student experiences.
• Addresses problem escalations and keeps AVP informed of issues and outcomes.
• Handles internal and external communications.
• Serves as liaison to other University offices and external constituencies.
• Trains and supervises student workers and graduate assistants.
• Assists AVP with development and implementation of new programs and partnerships including expanding relationships with Domestic partners to increase external enrollments.
• Represents Global Fairfield on Partner visits, Professional conferences and other external Global Fairfield related events.
• Oversees the TerraDotta and Workday operations for study abroad and international student support.
• Oversees staff in the development and maintenance of Procedures Manuals for assigned portfolios.
• Collaborates closely with team on the development and maintenance of Procedures Manuals, including conducting regular Procedures meetings and ensuring individuals deadlines are met for assigned outcomes.
• Runs weekly reports for AVP on study abroad and international student enrollments.
• Compiles Statistical reports for Executive Leadership and Deans each semester.
• Completes annual Open Doors reports for study abroad and international students.
• Utilizes program evaluations and student survey findings to propose improvements to student services and program delivery.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager