Front Office Manager-Rooms-Sheraton Philadelphia University City Hotel

Davidson Hospitality Group • Philadelphia, PA

9d • Onsite

About The Position

The Front Office Manager at Sheraton Philadelphia University City Hotel is responsible for delivering strong guest service and overseeing the Front Office department. The manager solicits and responds promptly to guest needs, ensures all Front Office staff—including new hires—are trained to meet departmental standards, and empowers staff to provide exceptional service while meeting or exceeding the department’s budgeted profit and margin. The role also prepares an annual departmental budget that accurately reflects the hotel’s operations plan and manages human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, and maintaining a skilled and motivated workforce.

The hotel is part of Davidson Hospitality Group, which describes its work environment as entrepreneurial and focused on individualized service. Pre-employment drug testing and a background check are required; Davidson participates in E-Verify.

Requirements

• College-level reasoning, math, and language skills.
• Two years of prior departmental management experience in front office or related disciplines.
• Time-management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to applicable employment and innkeeper laws.
• Prior cash-handling experience.
• Ability to communicate effectively with the public and other employees.
• Fluent English reading, writing, and speaking skills.
• Computer experience.
• Must not pose a direct threat to the health or safety of self or others.
• Pre-employment drug test and background check required.

Responsibilities

• Solicit and respond promptly to guest needs.
• Ensure Front Office staff, including new hires, are trained to meet the standards of each component.
• Empower staff to deliver exceptional customer service.
• Meet or exceed the department’s budgeted profit and margin.
• Prepare an annual departmental budget that accurately reflects the hotel’s operations plan.
• Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
• Maintain a skilled and motivated workforce.

Benefits

• Multiple tiers of medical coverage
• Dental coverage
• Vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed