Front Office Manager| HOTEL DU PONTPARTIAL RELOCATION OFFERED | Wilmington, DE
About The Position
The Front Office Manager will lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts. This role involves managing, training, and developing the front office leadership team and line-level associates, fostering a culture of hospitality and accountability. The manager will collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery, and oversee staffing, scheduling, budgeting, and payroll for the Front Office department. Monitoring guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence, and ensuring compliance with safety, brand, and operational standards, including cash handling and audit procedures are also key. The Front Office Manager will serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care, and contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards. This position is for an individual who understands that the Front Office is the heartbeat of the hotel and that every guest interaction shapes its reputation, thriving in a leadership role that blends operational excellence with authentic hospitality. At HOTEL DU PONT, the manager will help lead the relaunch of an icon, ensuring each guest is welcomed with warmth and leaves with lasting memories, leading with integrity and elevating every arrival.
Requirements
- An accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environment
- A confident leader who inspires and develops teams through mentorship, communication, and example
- Detail-oriented and analytical, with strong financial acumen and experience managing departmental budgets
- Proficient in hotel management systems and familiar with revenue and forecasting principles
- Adaptable and composed under pressure, with a genuine passion for creating memorable guest experiences
- Flexible to work varied shifts, including weekends and holidays, as business demands
Nice To Haves
- Opera PMS preferred
Responsibilities
- Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts
- Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability
- Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery
- Oversee staffing, scheduling, budgeting, and payroll for the Front Office department
- Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence
- Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures
- Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care
- Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards
Benefits
- PARTIAL RELOCATION OFFERED
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
