Front Office Manager

Concord Hospitality Enterprises • Pittsburgh, PA

9d

About The Position

At Concord Hospitality, our people drive our success — and our Front Office
Manager sets the tone.

We’re looking for a service-driven leader to guide the guest experience at the
Courtyard by Marriott Pittsburgh University Center. This role is perfect for
someone who blends operational excellence with a passion for coaching teams and
delivering outstanding hospitality.

Concord Hospitality is seeking a Front Office Manager
to lead a dynamic team
dedicated to delivering exceptional guest service while upholding both brand and
Concord standards. This role is ideal for a proactive, responsive, and caring
leader who enjoys engaging with guests, motivating a team, and ensuring
operational excellence. Many of our Front Office leaders grow into Assistant
General Manager roles within just a few years—making this a great step in your
hospitality career.

As a Concord Leader you will be responsible to:

· Inspire greatness in your team.

· Encourage and support team members to reach their full potential.

· Create a work environment that is a Great Place to Work for all.

· Lead with integrity, transparency, respect, and professionalism.

· Care for your team and their families.

Requirements

• Previous supervisory or management experience in front office or guest services
• Strong leadership, training, and problem-solving skills
• Knowledge of financial procedures, hotel operations, and revenue management
• Excellent communication and organizational skills
• Commitment to creating a guest-first and associate-first culture

Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
• Oversee front desk operations and act as Manager on Duty when needed
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
• Assist with financial reporting, budgeting, and revenue management initiatives
• Recruit, train, and develop associates while fostering a positive, cooperative work environment
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed