Best Western Kent Narrows Hiring Front Office Manager – 401K & Advancement Opportunity

Talentuition, LLC

1d•Onsite

About The Position

Best Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the shores of the Chesapeake Bay. The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless daily operations. This role is crucial to the success of the property as our Front Desk Agents are the face of our hotel, and our Front Office Manager will help cultivate a team of hospitality professionals who are dedicated and customer-service driven.

Requirements

Must be 21 years of age
High School diploma or equivalent
Previous hotel front desk or management experience is required
Strong leadership, communication, and problem-solving skills
Exceptional attention to detail and financial accuracy
Ability to stand and walk for extended periods
Ability to handle multiple tasks calmly and professionally in a fast-paced environment
Advanced computer skills and proficiency in Microsoft Office products
Ability to communicate with public, hotel staff, and management in a professional manner
Knowledge of surrounding areas and local events
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information
Ability to learn safety, emergency, and accident prevention policies and procedures
Skilled in the use of front office equipment
Knowledge of proper telephone etiquette
Reliable transportation
Ability to work a flexible schedule, including weekends and holidays

Nice To Haves

Supervisory or management experience is preferred
Best Western brand experience preferred but not required

Responsibilities

Hires, trains, and oversees disciplinary matters concerning Front Desk staff
Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk
Empowers front desk staff to successfully handle guest needs, special requests, and complaints
Ensures all guest service issues are resolved prior to guests leaving the property
Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures
Strives to be innovative in new programs designed to eliminate waste and increases productivity
Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
Other duties as required