Front Office Manager FT $53,000 - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

10h•$53,000 - $53,000•Onsite

About The Position

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Requirements

Full-time position
Salary: $53,000 a year

Responsibilities

Maintains guest service as the driving philosophy of the hotel.
Is committed to making every guest satisfied.
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
Develops added value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Acts as manager on duty for hotel and manages front desk operations.
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
Produce accurate financial reports on time.
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
Ensures all hotel employees know hotel objectives.
Ensures personnel files are accurate and comply with both local and federal laws and regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Helps develop management talent by acting as a mentor for direct reports.
Monitors and maintains acceptable turnover levels.
Knows local health and safety codes and regulations that apply to the hotel.
Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
Has acceptable property quality audits.
Periodically inspect rooms, building exterior, parking lot, etc.