JW Marriott Front Office Manager

Stonebridge Hospitality Management•Atlanta, GA

1d•Onsite

About The Position

The Front Office Manager is responsible for overseeing the day-to-day operations of guest reception, reservations, and telephone services while ensuring exceptional guest satisfaction and operational efficiency. This role works closely with the Director of Front Office to support front office operations, uphold service standards, and drive team performance. The Front Office Manager provides leadership coverage across shifts, supports the development of front office supervisors and associates, and ensures seamless execution of daily operations in alignment with JW Marriott luxury standards.

Requirements

3+ years of front office leadership experience in a full-service or luxury hotel environment
Strong leadership and team development skills, with the ability to motivate and coach team members
Proven ability to manage daily operations in a fast-paced, guest-focused environment
Proficiency in property management systems and front office operations
Strong organizational and multitasking abilities
Excellent communication skills, both verbal and written
Ability to resolve guest concerns professionally and efficiently
Solid understanding of front office procedures, including check-in/check-out, billing, and room inventory management

Responsibilities

Ensure guests are greeted, checked in, and allocated rooms promptly and courteously
Oversee adherence to check-in procedures, ensuring accurate guest details and billing information are obtained
Address guest concerns and resolve issues promptly to ensure a high level of guest satisfaction
Support daily front office operations, including front desk, guest services, and coordination with housekeeping
Partner with the Director of Front Office to execute operational priorities and maintain service standards
Provide leadership coverage across AM/PM shifts to ensure consistency in operations
Support, coach, and develop Front Office Supervisors and team members
Ensure all guest charges are accurately posted and maintained
Monitor and support adherence to credit control procedures and daily balancing
Oversee efficient and seamless check-out procedures
Ensure cleanliness, organization, and presentation of all front-of-house areas, including the lobby and entrance
Facilitate effective communication between front office, reservations, housekeeping, and other departments
Assist in monitoring departmental performance, including service quality and operational efficiency
Conduct performance discussions and support training and development initiatives for front office staff