JW Marriott Front Office Supervisor

Stonebridge Hospitality Management•Atlanta, GA

1d•Onsite

About The Position

The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency. Stonebridge is a privately owned hotel management company, managing a portfolio of over 160 hotels across the United States, committed to providing experiences and opportunities for guests to create lifelong memories through travel, and exceptional hospitality career opportunities for their team members. They are visionaries in the hospitality industry, fueled by innovation and precision, and guided by their core values: Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment.

Requirements

2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
Strong leadership and supervisory skills with the ability to manage a team effectively.
Excellent communication and interpersonal skills to interact with guests, staff, and management.
Proficiency in property management systems, reservations, and check-in/check-out processes.
Ability to manage guest issues and resolve complaints in a professional and timely manner.
Experience with scheduling, training, and staff development.
Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
Be available to handle guest problems or complaints in a timely manner.
Ensure rooms are maintained to the company’s established standards.
Maximize room occupancy while adhering to the overbooking policy.
Maintain effective communication between reservations, front office, and other departments such as housekeeping.
Ensure that all guest charges are accurately entered and that accounts are balanced daily.
Supervise and expedite the check-out process for departing guests.
Ensure efficient delivery and collection of luggage to and from guest rooms.
Oversee and maintain cleanliness and order in all front office areas.
Conduct performance evaluations and identify training needs for front office staff.
Act as Duty Manager when required and attend management meetings as necessary.