JW Marriott Turndown Attendant

AHC Hospitality•Grand Rapids, MI

23h•Onsite

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here. This is a full-time position, 2nd shift requiring weekend availability. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more. SUMMARY The turndown attendant is a key individual in providing a 4 diamond experience through our evening refresh service. The turndown attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.

Requirements

Must be reliable; willing to work weekends and holidays
Must be able to refresh 50-60 rooms per shift and average under 5 minutes per room
Able to use different types of chemicals
Requires the ability to work independently and follow directions as assigned by supervisors
Must assist with deep cleaning projects throughout the hotel as assigned
Must be fully trained and able to clean rooms
Must keep cart clear of unapproved items to avoid damage

Nice To Haves

High school diploma or equivalent preferred
Related experience is preferred.

Responsibilities

Refresh guest rooms by hitting 23 key points in the room
Keep a consistent pace of less than 5 minutes per room to ensure that 50-60 are completed within the 4 ½ hours allowed for service
Deliver all guest requests within 15 minutes
Work independently, in assigned section, to complete the daily assignment
Report maintenance issues in rooms to AYS and housekeeping supervisor
Perform deep cleaning projects throughout the hotel to ensure a pristine environment for the guests
Must be able to sweep, mop, and use laundry equipment
Perform any other tasks as assigned by the supervisor