Guest Services Manager

DoubleTree By Hilton Hotel & Suites Charleston Airport • North Charleston, SC

2d

About The Position

The Front Office Manager oversees hotel front desk operations to provide guests with a smooth, welcoming experience. The role leads, trains, and supports the front desk team and manages staff scheduling, guest relations, and daily reports. The manager oversees check-in and check-out, resolves guest issues, and promotes service excellence and efficient front office operations. The position reports to the Director of Rooms or General Manager.

Requirements

• Be eligible to work in the United States.
• Read, write, and communicate effectively in English.
• Be able to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Be available to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Have a warm, professional demeanor reflecting HVMG's Culture of Excellence.
• Have a high school diploma, a GED, or one year of hotel experience.
• Have previous experience in a similar or related position, or a combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Lead the hotel's front office team and ensure exceptional guest experiences through efficient, seamless operations.
• Manage front desk staff, including leading, training, and supporting the team.
• Oversee guest check-in and check-out processes.
• Resolve guest issues and manage guest relations.
• Manage staff scheduling and daily reports.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED