Front Office Manager

Lodgco Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Lead the Welcome Experience at One of Grand Rapids’ Most Vibrant Hotels! Canopy by Hilton Grand Rapids Downtown is looking for a dynamic, guest‑focused Front Office Manager to lead our Front Desk and Valet teams. If you’re energized by creating memorable guest experiences, building strong teams, and keeping operations running smoothly, this is the position for you. At Canopy, we’re all about delivering a locally inspired, elevated stay - and you’ll be at the heart of it. Please Note: Evening and weekend availability is required for this role.

Requirements

At least two years of experience in a related hospitality management role
Knowledge of Michigan driving laws and vehicle usage (manual and automatic transmissions)
Previous experience working in fast-paced environments with high customer expectations
Valid driver’s license and safe driving record – satisfactory criminal background screening required

Nice To Haves

Degree in hospitality or related field of study, preferred

Responsibilities

Oversee all operations and personnel within the hotel’s Valet and Front office department, ensuring the safe and efficient handling, parking, and retrieval of guest vehicles.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Oversee and direct valet/Front Office staff activities, including interviewing candidates, training, coaching employees, fostering teamwork and morale, as well as assigning and delegating tasks.
Create and manage employee schedules to ensure adequate staffing at all times.
Understands employee positions well enough to perform duties in employees' absence.
Provides services that are above and beyond for guest satisfaction and retention.
Assists in the review of comment cards and guest satisfaction results
Conduct departmental meetings to keep the team informed about all operational processes and procedures.
Develop and enforce safety protocols to protect guests, staff, and vehicles.
Ensure clean and orderly arrival experience.
Manage the financial performance of the valet and front office department, focusing on revenue growth, expense control, and customer satisfaction.
Ensure compliance with OSHA standards to maintain a safe working environment.
Be knowledgeable about hotel emergency procedures and respond appropriately.