Front Office Manager

Magna Hospitality Group • Skokie, IL

1d • $60,000 - $70,000

About The Position

The Front Office Manager oversees the smooth and efficient operation of the front desk and guest services. The role leads and supervises the front office team to deliver exceptional customer service, manage guest relations, and maintain operational standards. It oversees daily administrative tasks, coordinates with other departments, and implements policies to enhance the guest experience. The manager takes a proactive approach to problem-solving, staff development, and resource management, ensuring guest interactions are positive, professional, and aligned with company brand values.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in front office operations within the hospitality industry.
• Proven experience in a supervisory or managerial role overseeing front desk staff.
• Strong knowledge of property management systems (PMS) and reservation software.
• Excellent communication and interpersonal skills.

Nice To Haves

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Experience with customer relationship management (CRM) tools.
• Certification in hospitality management or customer service excellence.
• Multilingual abilities to assist a diverse guest population.
• Experience working in a high-volume or luxury hotel environment.

Responsibilities

• Supervise and coordinate front office staff activities, including receptionists, concierge, and guest service agents.
• Manage guest check-in and check-out processes to ensure accuracy and efficiency.
• Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
• Train, mentor, and evaluate front office team members to promote professional growth and service excellence.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate reservation, billing, and guest information records in compliance with company policies.
• Develop and implement front office procedures and standards to improve operational efficiency.
• Prepare occupancy, revenue, and guest feedback reports for senior management review.
• Ensure compliance with health, safety, and security regulations at the front desk area.
• Manage scheduling and payroll for front office staff to optimize resource allocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED