Front Office Lead - FPG Neurology, Sarasota
About The Position
This position is essential to supporting 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations. The Front Office Lead provides daily front-desk oversight as well as frequently traveling between offices/locations to provide coverage, training and operational support. The role involves conducting daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.
Requirements
- Minimum of one (1) year of experience in a physician office
- Skill in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- Professional, neat appearance with strong oral and written communication skills
- Computer, keyboard and data input skills
- Pleasant and professional demeanor
- Skill in establishing and maintaining effective working relationships
- Demonstrated initiative and self-direction
- Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- Dependability/reliability
- Knowledge of EHR/EMR
- Medical terminology knowledge
- Background screening through The Florida Care Provider Background Screening Clearinghouse
Nice To Haves
- Some college or vocational training
- Basic knowledge of third party payers
Responsibilities
- Patient scheduling
- Patient check-in
- Patient checkout
- Patient follow-up activities
- Acting as a liaison between physician, patient, facility and insurance company
- Handling collections of monies from patient at time of checkout
- Meeting all compliance standards
- Observing strict confidentiality in dealing with patients and patient information
- Providing daily front-desk oversight
- Traveling between offices/locations to provide coverage, training and operational support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
