Front Office Lead

Meeting Street Schools•North Charleston, SC

8d•Onsite

About The Position

As the Front Office Lead, you are the welcoming face of our school—a calm, professional presence who ensures every student, family, visitor, and staff member feels heard and supported from the moment they walk through our doors. In this pivotal role, you’ll serve as the heartbeat of the front office, managing daily operations that keep the school running smoothly while fostering a warm and inclusive environment. You’ll greet guests, coordinate logistics, and serve as a key resource for families navigating everything from enrollment to attendance. As a central member of the Operations Team, you’ll work closely with the School Operations Manager and other teammates to ensure our systems are effective, our space is organized, and our families feel confident in the care their children receive.

Requirements

Proven ability to remain calm and professional in high-pressure or escalated situations
Strong organizational and project management skills
Excellent written and verbal communication
A commitment to the mission and core values of Meeting Street Schools and an unwavering belief that all students can succeed
3+ years of experience in customer service, hospitality, or administrative support
Proficiency with Google Workspace and Microsoft Office
Associate’s degree or equivalent work experience

Nice To Haves

Experience in schools or nonprofit settings is a plus
Bilingual fluency in English and Spanish preferred

Responsibilities

Greet visitors with warmth, professionalism, and empathy—serving as a trusted first point of contact
Answer and direct phone calls; respond promptly to inquiries and requests
Maintain a clean, organized front office and ensure family-facing materials are up to date and easily accessible
Manage incoming mail and deliveries, ensuring timely distribution
Collaborate with the Student Data Administrator to track daily attendance and follow up on absences
Oversee student check-in and check-out processes outside of standard hours
Guide new families through the enrollment process and distribute materials such as uniforms, transportation info, and car tags
Track and manage uniform inventory, coordinating with the Operations Manager as needed
Operate the visitor management system and ensure all protocols are followed for external guests
Maintain records for school key/access card check-outs
Support updates to student dismissal and transportation plans
Maintain accurate student records and assist with data entry
Track and manage the school’s lost-and-found inventory
Support the broader Operations Team with ongoing tasks and special projects
Embody Meeting Street Schools’ values of gratitude, responsibility, growth mindset, innovation, and exceptional achievement
Engage in ongoing professional development and participate in school-wide events
Build strong relationships across the school community with compassion and integrity