Front Office

CenterWell • Hampton, VA

1d • Onsite

About The Position

Our Front Office Healthcare Support team is there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic. This role is crucial for maintaining data integrity by verifying patient identity and insurance coverage, managing patient flow to minimize wait times and maximize provider throughput, serving as the primary point of contact to drive patient satisfaction, and securing the clinic's financial health through co-pay and balance collection.

Requirements

• Computer literacy
• Knowledge of patient eligibility and benefits
• Experience using scheduling systems to optimize staffing levels
• Ability to handle patient concerns while maintaining rapport
• Ability to follow defined workflows consistently
• Ability to manage patient needs across scheduling and follow-up
• Ability to manage time and tasks efficiently
• Ability to handle incoming calls accurately and professionally
• Ability to maintain accurate and complete records
• Ability to work effectively across teams
• Ability to maintain accuracy and completeness across tasks
• Ability to manage multiple tasks simultaneously while maintaining accuracy
• Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate channels and escalation rules
• Ability to manage and verify digital intake data
• Ability to protect patient identity
• Familiarity with clinical operations
• Ability to assist in patient registration
• Familiarity with types of clinic visits

Responsibilities

• Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Monitor the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Discuss financial responsibility with patients and process payments with high integrity and daily drawer reconciliation.
• Conduct the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed