Front Office Float
About The Position
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. FRONT OFFICE FLOAT Location: West Salem Clinic| 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, 40 hrs./per week, Monday - Friday, with rotating Saturdays At Northwest Human Services, every patient interaction matters. We're looking for a compassionate, adaptable, and service-driven Front Office Float who thrives in a fast-paced healthcare environment and enjoys making a difference in the lives of others. POSITION OVERVIEW: As our friendly, courteous, and multi-talented Front Office Float, you will provide back-up support for our Call Center, Reception, and Medical Records teams. Each day will bring new experiences as you welcome and check-in patients, supply assistance, resources, and other information, and work in a variety of roles in our medical clinic to ensure efficient and effective operations.
Requirements
- High school diploma or equivalent.
- Ability to cope with fast-paced environment and multi-task is critical.
- Current knowledge of insurance coverage, pre-authorization and referral process.
Nice To Haves
- Proficiency in medical terminology preferred.
Responsibilities
- Acts a first contact person with all patients, clients, and other persons that call or visit the clinic, interacting with them in a warm, courteous and professional manner.
- Offers assistance, directions, and information appropriate to the patient’s needs.
- Gathers and verifies information on insurance coverage; enter and/or update patient demographics.
- Know basic check-in protocols, and how to schedule appointments for future visits.
- Answer the telephone and route calls to appropriate departments, individuals, and/or voice mail in accordance with the organizational policy.
Benefits
- Healthcare insurance plans: Medical, Dental, Vision
- Group Life: Short-Term & Long-Term Disability 100% paid by employer
- 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
- Flex Spending Account
- PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
- 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
- Continuing Education & Training Benefits
- Employee Healthy Living Program – Gym Membership & Smoking Cessation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
